Frequently Asked Questions
Everything you need to know about shopping with Aer.
How long does shipping take and what are the costs?
We offer standard shipping (3-5 business days) for a flat fee of $5.99, or free on orders over $100. Express shipping (1-2 business days) is available for $15.00.
What is your return policy?
We accept returns within 30 days of delivery. Items must be in their original condition, unworn, and with all tags attached. Return shipping is free for all domestic orders.
How do I know which size to choose?
Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment payments via Afterpay.
Where are your clothes manufactured?
Aer is committed to ethical fashion. Our collections are produced in certified factories in Portugal and Vietnam that prioritize fair wages and sustainable production practices.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our support team.